Refund and Returns Policy

Refund and Returns Policy

We try our best to ensure all customers are happy with their purchase from YeaHope. However, we understand that returns may sometimes be necessary.


  • All items may be returned within 30 days of delivery for a full refund or exchange, excluding shipping costs.

  • To be eligible for a refund or exchange, items must be in their original packaging and in new resalable condition along with any included accessories or extras.

Returns Process

  • Contact our support team at [email protected] to request a pre-approval for your return.

  • Once approved, we will provide a Return Authorization Number and the address of our nearest returns center.

  • Ship the item back within 7 days of receiving the Return Authorization Number. Please include the number with your return.


  • Refunds will be issued to the original payment method within 3-5 business days of receipt and inspection of the returned goods.

  • For package deals or bundles, items must be returned together to be eligible for a full refund.

Shipping Charges

  • For items shipped with free delivery, the customer pays the return shipping cost.

  • For items shipped with a delivery charge, we will refund the original shipping cost upon return.

We aim to offer excellent customer service and make returns as easy as possible. Please contact us if you have any other questions!